If the defective product s are discontinued, end of life, or out of stock, TP-Link will issue a replacement with product s of equivalent value or features. We will attempt equivalent features before equivalent value. Brand new product s may also be used as a replacement in some cases.
Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products. Powerline Adapters. Cameras and Doorbells. Only metal case network switch is a limited lifetime warranty, network switch with the plastic case is 2 years;. Click here to determine what category your product is in.
B: Limited lifetime warranties only apply to the original purchaser and do not transfer. C: Warranties on products that are discontinued will be limited to a period of 5 years from the end of sale date. D: Only the product and its internal parts are covered under the limited lifetime warranty.
External parts such as external power supplies, modules and other accessories may be covered under separate warranties.
Please refer to TP-Link business-class accessories for more information. If the product s are found to be defective and is still covered under the TP-Link replacement policy, the customer may have a replacement processed by following the steps listed below:. The following information is required:. For Home Products and Home Accessories call A TP-Link Customer Service representative will help you troubleshoot the issue s you are experiencing.
If it is determined that a replacement is needed, and the product is within warranty, a RMA will be authorized. Customers who choose Standard will be required to ship the defective unit to TP-Link first. Once received, TP-Link will ship the replacement unit. Customers that choose Standard will be required to pay for the shipping fee associated with returning the defective unit s to TP-Link. The replacement process will be based on how long the customer takes to return the defective unit to TP-Link.
Customers that choose one of the Advanced options will be supplied a pre-paid return label for the defective unit. TP-Link will ship out the replacement unit first, before receiving the defective unit. Please check with your reseller for details on their return policy. Although it is not required, it is suggest that a tracking number be obtained in the event the parcel is lost in transit.
It is the responsibility of the customer to ensure the product is returned to D-Link. The default outbound shipment is UPS Ground. Time-frame will vary due to destination. Expedited shipping is available upon request. All additional costs must be paid for by the customer. D-Link USA does not offer product upgrades. D-Link will replace any defective products under warranty with the same model. Please contact your reseller for their refund policy.
For D-Link Shop purchases. Although there are no charges for this service, D-Link USA will hold the amount of the replacement product until the defective unit is returned. This hold may take up to 2 to 3 business days to remove once the product has been returned to D-Link USA. Once your RMA is created, a list of items to be return will be provided. For questions regarding the list, please contact our Customer Service Department. Q: How long is the warranty period for my D-Link Product?
Q: My product isn't working. How do I get a replacement? What is the next step? Q: What do I need to have before I can process my replacement?
The warranty period ends on the last day of the corresponding month. Warranty will be honored only by producing the invoice of purchase. Appendix: Warranty service stated above is only valid for products sold in India.
Please obtain documents during purchase in order to ensure that it is honored by the distributor. Sign Up. Follow Us www. From Germany? Get products, events and services for your region. GO Other Option. Cookie Settings Accept All Cookies. Basic Cookies These cookies are necessary for the website to function and cannot be deactivated in your systems.
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