This software is specifically aimed at IT support departments and managed services providers. Try out a day free trial of Dameware Remote Everywhere. Dameware Remote Everywhere is our top choice on this list because it gives you the choice of whether to source a remote access system as a cloud-based subscription service or run the software on your own servers.
This remote access system features remote control capabilities, Wake-on-LAN, system information scans, and session logging. The system also includes an in-built ticketing system. The remote agent can install on any desktop or mobile operating system and the technician station can be running Windows, Mac OSX, or Linux.
Start 14 Day Free Trial: dameware. ISL Online is a cloud-based remote access system that is also available for on-premises installation.
The on-premises version is charged for with a one-time invoice and the online service is billed by subscription. The software drivers for the system are divided into two groups: services for technicians and remote access agents. This gives the technician access to a hosted control panel that enables sessions to start and run.
Both sides of the connection can also be supported by mobile apps for Android , iOS , and Windows 10 Mobile. As well as giving technical remote access to client computers, ISL Online includes a remote desktop feature that enables Help Desk operators to provide live support to users.
The screens for the service can be customized and it is also possible to white-label them, enabling you to put your branding on the dashboard. You not only get a live chat feature within the remote desktop program, live chat software is also included in the ISL Online license at no extra cost.
All connections between the dashboard, the ISL Online system, and the user device are protected by best practice security settings, bit AES encryption, and support for two-factor authentication.
The software will also integrate with your existing access rights managers to create a single sign-on environment. ISL Online is available for a day free trial which offers unlimited use during the trial period and includes all features of the paid system. Remote Access Plus is a suite of tools that facilitate remote access of client computers and includes a remote desktop module.
The utility is available as a cloud-based service , hosted on the ManageEngine servers, or it can be installed on Windows and Windows Server on-premises.
The tool facilitates remote access to client computers that have the corresponding agent software installed on them. The requirement for an agent requires a level of permission to be given by the owner of the remote computer.
Once the agent is active, the technician using the controller console is able to perform a range of maintenance tasks on the remote computer both manually and through script-driven automation. The remote desktop facility is augmented by a chat facility that offers text, voice, and video chat between the technician and the user of the remote device.
As well as accessing computers for exploration, technicians can turn the computer on or off remotely. Remote Access Plus is available in three editions and one of these is free. The Free version is limited to the control of ten client computers. The remote shutdown and Wake-on-LAN features are only available with the higher of the two paid plans, called Standard and Professional. Zoho produces a wide range of business software and the company also owns ManageEngine , which is a leading supplier of IT infrastructure management software.
Zoho Assist is a cloud-based package of remote access services that is ideal for help desk and MSP technicians. All communications are protected by bit AES encryption. The Zoho Assist package includes a live chat system and an integrated file transfer utility.
The technician can open up multiple sessions on the same remote machine, enabling user-visible actions in one window and operating system actions in another. It is also possible for the technician to show the customer his own screen in the interests of giving a system tour or usage instructions without having to grant that prospective buyer an account.
Apart from the remote desktop utility, Zoho Assist includes full remote access features that include automation for bulk research and updates across endpoints. For a completely free remote desktop system, check out the Free Edition of Zoho Assist. This package will operate for one technician and allows contact to five remote computers, but only one at a time. This is a particularly interesting service for independent, freelance support technicians because it includes all of the tools needed to communicate with a user that needs help.
The service is delivered from the cloud and is charged for by subscription with a rate per technician per month. That means that the entire system is available to independent technicians as well as teams working for MSPs and large organizations.
Chrome Remote Desktop is one of the more basic offerings out there for free remote desktop connections, but it gets the job done pretty conveniently. This option works via an extension you install. However, the functions are a bit limited. With the platform—which Microsoft provides for free—you can remotely access Windows PCs from other Windows computers, mobile, devices, and Macs.
This means that you can only have an access ID and key paired for one type of connection. Aside from that, the platform supports file sharing and transfers, chatting between the server and the viewer, and clipboard sharing.
The service provides a number of tools to help with the pairing process, including a Viewer for the computer you want to use as your controller, a Host on remote computers for unattended access, a run-only Agent for spontaneous access, and an RU Server to route remote connections and access additional capabilities. Available for personal and enterprise use, Remote Utilities has a lot of effective remote access capabilities.
UltraVNC also Iperius Remote is a remote control software that allows you to connect to other computers via the Internet for remote support or presentations. The program is very easy to use. Click on Allow connections if you need to AnyDesk is a remote desktop software that makes it easy to connect to a remote computer and control the desktop as if you were sitting in front of it. You can use the software to provide technical assistance to friends or TrustViewer is a remote access and online support tool that you can use to connect to another computer over the Internet and take control of the remote desktop.
You can choose to give access to your computer to receive Wayk Now lets you take control of a remote computer with your LAN, or allow an authorized user to take control of your computer. The program is ideal for providing remote assistance without the need to install any software Microsoft OneDrive is a desktop client for the Microsoft cloud service.
If you are familiar with Dropbox, you'll find that OneDrive works in a similar manner. It creates a OneDrive folder and whatever file you copy into TightVNC is an enhanced version of VNC, which is optimized to work over slow network connections such as low-speed modem links. It allows you to access your computer desktop remotely via a client program or with a web browser WhatsApp Messenger.
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